Archive for: January, 2014

Going into 2014 the tourism industry has recovered ahead of the economy for the first time in history, this is unusual considering the lodging industry has run in sync with all major economic trends in the past. Normally, the economy improves and the lodging industry trails about six months later. In 2010, the economy continued

After spending the last 40 years servicing hotel guests and learning how to exceed their expecta-tions, I’ve discovered the winning formula for enhancing the overall guest experience – our Se-cret Service Sauce. And, no, this does not involve engaging the Secret Service! At our hotels, we created a service “sauce” that requires “GM balance.” Many

San Diego, Del Mar, California (January 9, 2014) – Robert Rauch, President of R.A. Rauch & Associates, Inc.,was invited to join the Editorial Boards of Commercial Construction and Renovation Magazine (CCR) and Destination Elite Magazine. Over the years Rauch has served on a number of boards

Each new year brings a number of changes to the hospitality industry. If you read my Hospitality Industry Trends in 2014 piece, you know that millennials are one group that will drastically affect the way business is done in the upcoming year. In a recent webinar for the California Hotel and Lodging Association