Careers

JOIN THE RAR TEAM

At RAR we believe in personal development. RAR’s growth is attributable to our talented and nimble team and our clients’​ word of mouth in recommending us. Our  current properties under management and/or ownership include boutique, branded, and independent hotels throughout California, Arizona and Colorado.

 

WHY RAR?

Experienced Leadership

Professional Development

Hands-On Training

Health Benefits

Travel Perks

 

APPLY TODAY

RAR is constantly seeking the best talent in the industry. If you are interested in a career at RAR Hospitality or one of our properties please browse the open positions below or submit your resume and let us know what positions interest you.  Please send your resume to HR@RARHospitality.com

 

CURRENT OPENINGS

POSITION FULL/PART TIME HOTEL CITY, STATE  DATE POSTED
 Assistant General Manger  Full Time Fairfield Inn & Suites San Marcos San Diego, CA 8/17/17
 Director of Sales  Full Time Confidential San Diego, CA 8/17/17
 Area Director of Sales  Full Time Boutique San Diego Portfolio San Diego, CA 8/17/17
 Sales Manger  Full Time Confidential San Diego, CA 8/17/17
 Sales Coordinator Full Time Confidential San Diego, CA 8/17/17
 General Manager Full Time Arabella Hotel Sedona  Sedona, AZ 8/17/17
 Room Attendant  Full Time Best Western San Pedro San Pedro, CA 8/17/17
 Food & Beverage Attendant  Full Time Best Western San Pedro San Pedro, CA 8/17/17
 Houseman   Full Time  The Keating Hotel  San Diego, CA  8/7/17
Front Office Supervisor Full Time Hilton Garden Inn Del Mar, CA 8/7/17
Corporate Accounting Manager Full Time RAR Corporate Office San Diego, CA 8/7/17
Front Office/Operations Manager Full Time Arabella Hotel Sedona  Sedona, AZ  8/3/17
 General Manager Full Time Best Western San Pedro  San Pedro, CA 7/21/17
 General Manager Full Time  Confidential San Diego, CA  7/20/17


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Assistant General Manager

REPORTS TO: General Manager     
DEPARTMENT: Food & Beverage
EXEMPTION STATUS:  Non-Exempt
COMPENSATION: Salary & Bonus Potential


POSITION SUMMARY  

The Assistant General Manager is responsible for supporting the General Manager in the overall operation and success of the Hotel. As the AGM you’ll be responsible for all duties of the front office operation, including management of the front desk, manager on duty responsibilities, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy. Manages department budget. Assist other departments as needed to ensure a positive guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.
• Ensures that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensures guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Interviews, hires, coaches and develop team members.
• Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable.
• Sets goals, provides ongoing feedback, and rewards/recognizes team members.
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Promote good employee communication through feedback, oral and written communication, and excellent training.
• Investigate or enlist the help of Human Resources to investigate any employee concerns/complaints regarding the management team.
• Meet with and solicit comments from guests and employees on a regular basis, to determine their perception of property performance. Ensure all guest complaints are resolved satisfactorily; review the complaint log, comment cards and negative customer satisfaction surveys. Track deficiencies and ensure no adverse trends apparent. Review the log at staff meetings.
• Develop and maintain excellent working relationship with Corporate Office and peers.
• Provide daily, weekly, monthly, quarterly and annual reports to VP Operations & Corporate VP.
• Complete all administrative documentation in an accurate and timely manner.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Ensures that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensures guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Interviews, hires, coaches and develop team members.
• Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable.
• Sets goals, provides ongoing feedback, and rewards/recognizes team members.
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Authorizes requests for personal time off, schedule changes, overtime, and expenditures.
• Reviews guest comments and ensuring that problems are identified and corrected in a timely manner.
• Maintains an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures.
• Monitors and maintains the front office systems and equipment to ensure their optimum performance.
• Participates in preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly.
• Ensures front desk handles billing and cash in accordance with hotel's standards.
• Creates first impression by supervising the door, bell stand, parking, concierge and front office areas.
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals.
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
• Ensures front office is in compliance with all hotel policy and procedures.
• Provides employees with the training needed to understand expectations and perform job responsibilities.
• Communicates performance expectations and provides employees with on-going feedback.
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Possesses a clear understanding of guest service in a hotel environment and demonstrates leadership abilities.
• Performs other duties required to provide the service brand behavior and genuine hospitality.
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Institutes Company’s 4 Pronged Approach across all departments.
• Complete scheduled MOD shifts.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

PHYSICAL REQUIREMENTS

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

Director of Sales

REPORTS TO: General Manager     
DEPARTMENT: Sales & Marketing
EXEMPTION STATUS:  Exempt
COMPENSATION: Salary & Bonus Potential

POSITION SUMMARY  

The Director of Sales is responsible for generating top line revenue to meet budget expectations. Make sales calls. Work with the Sales and Marketing team, General Manager and Sales Team to develop and implement an effective Marketing Plan. Continuously train and direct Sales efforts toward achieving sales goals and strategies. Manage department budget. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. This position does have revenue goals and manages department budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

Increase Revenue & Market Share
• Makes sales calls; is responsible to find and maintain clients.
• Develop and maintain marketing plans with the General Manager, Corporate Office and Revenue team.
• Participate in Revenue Management decisions and meetings.
• Develop and maintain rapport with competitor hotels, City Convention and Visitor’s Bureau, Chamber of Commerce, lead sources and Clients.
• Establish and maintain close contact with top and targeted accounts through a variety of methods. Assess their current and future needs.
• Motivate individual and department performance to include front desk and use incentive programs where necessary.
• Direct Sales Managers on rate and service decisions.
• Assign market segments and/or distribute accounts to department personnel on a consistently equitable basis to ensure individual goals and revenue budgets are met.
• Coordinate suite inventory management with the Front Office Manager.
• Ensure that all information requests relating to consortia business are handled in a timely manner, liaising with the Sales and Revenue team.
• Ensure that the Sales and Revenue team is advised of any RFPs received at the property and sent to them, so that other properties have the opportunity to benefit also.
• Cultivate sources and distribute leads to other Company properties
• Create department budget for line item expense and labor.
• Qualify in-house guests; qualify leads and prospects gained from cold calls, sales blitzes, and all other sources.

Actively Supervise Department Personnel
• Recruit, hire, train, counsel and motivate personnel.
• Issue oral and written warnings when policies and procedures have been violated or performance does not meet standards.
• Discharge employees for cause, with prior approval of the General Manager AND Corporate HR Director.
• Administer department key control procedures, ensuring that employees have appropriate level of access.
• Conduct regular department meetings, to ensure effective communication.

Continuously Improve Guest Satisfaction
• Assist the General Manager in resolving any group or preferred account complaints.
• Coordinate with other departments to fulfill commitments and any special guest requests.
• Monitor guest request/complaint log and be prepared to discuss at staff meetings.
• Host manager’s social hour as assigned.

Maintain Excellent Leadership and Communication
• Carry out any reasonable request by upper management.
• Communicate with the General Manager and other company DOS’ on a regular basis.
• Complete all administrative documentation in an accurate and timely manner.
• Establish and maintain accurate contract files in database and accurate contract files. Hold staff accountable for their account information. Train all employees.
• Provide specific training relating to up selling and cross selling to all team members at the hotel.
• Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Institutes Company’s 4 Pronged Approach across all departments.
• Complete scheduled MOD shifts.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

PHYSICAL REQUIREMENTS

• Able to work a varied schedule including nights and weekends as needed.
• Ability to sit for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to stand and walk for extended periods of time (maximum 5 hours at a time, 10 hours in total).
• Ability to drive a car in a variety of traffic and weather conditions.
• Ability to speak and hear on a phone within a shared work space.
• Ability to lift or carry up to 30 pounds.

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

Area Director of Sales

REPORTS TO: General Manager     
DEPARTMENT: Sales & Marketing
EXEMPTION STATUS:  Exempt
COMPENSATION: Salary & Bonus Potential

POSITION SUMMARY  

The Area Director of Sales is responsible for generating top line revenue to meet budget expectations for several boutique hotels in the San Diego area. Make sales calls. Work with the Sales and Marketing team, General Manager and Sales Team to develop and implement an effective Marketing Plan. Continuously train and direct Sales efforts toward achieving sales goals and strategies. Manage department budget. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. This position does have revenue goals and manages department budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

Increase Revenue & Market Share
• Makes sales calls; is responsible to find and maintain clients.
• Develop and maintain marketing plans with the General Manager, Corporate Office and Revenue team.
• Participate in Revenue Management decisions and meetings.
• Develop and maintain rapport with competitor hotels, City Convention and Visitor’s Bureau, Chamber of Commerce, lead sources and Clients.
• Establish and maintain close contact with top and targeted accounts through a variety of methods. Assess their current and future needs.
• Motivate individual and department performance to include front desk and use incentive programs where necessary.
• Direct Sales Managers on rate and service decisions.
• Assign market segments and/or distribute accounts to department personnel on a consistently equitable basis to ensure individual goals and revenue budgets are met.
• Coordinate suite inventory management with the Front Office Manager.
• Ensure that all information requests relating to consortia business are handled in a timely manner, liaising with the Sales and Revenue team.
• Ensure that the Sales and Revenue team is advised of any RFPs received at the property and sent to them, so that other properties have the opportunity to benefit also.
• Cultivate sources and distribute leads to other Company properties
• Create department budget for line item expense and labor.
• Qualify in-house guests; qualify leads and prospects gained from cold calls, sales blitzes, and all other sources.

Actively Supervise Department Personnel
• Recruit, hire, train, counsel and motivate personnel.
• Issue oral and written warnings when policies and procedures have been violated or performance does not meet standards.
• Discharge employees for cause, with prior approval of the General Manager AND Corporate HR Director.
• Administer department key control procedures, ensuring that employees have appropriate level of access.
• Conduct regular department meetings, to ensure effective communication.

Continuously Improve Guest Satisfaction
• Assist the General Manager in resolving any group or preferred account complaints.
• Coordinate with other departments to fulfill commitments and any special guest requests.
• Monitor guest request/complaint log and be prepared to discuss at staff meetings.
• Host manager’s social hour as assigned.

Maintain Excellent Leadership and Communication
• Carry out any reasonable request by upper management.
• Communicate with the General Manager and other company DOS’ on a regular basis.
• Complete all administrative documentation in an accurate and timely manner.
• Establish and maintain accurate contract files in database and accurate contract files. Hold staff accountable for their account information. Train all employees.
• Provide specific training relating to up selling and cross selling to all team members at the hotel.
• Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Institutes Company’s 4 Pronged Approach across all departments.
• Complete scheduled MOD shifts.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

PHYSICAL REQUIREMENTS

• Able to work a varied schedule including nights and weekends as needed.
• Ability to sit for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to stand and walk for extended periods of time (maximum 5 hours at a time, 10 hours in total).
• Ability to drive a car in a variety of traffic and weather conditions.
• Ability to speak and hear on a phone within a shared work space.
• Ability to lift or carry up to 30 pounds.

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

Sales Manger

REPORTS TO: Director of Sales  
DEPARTMENT: Sales & Marketing
EXEMPTION STATUS:  Exempt
COMPENSATION: Salary & Bonus Potential

POSITION SUMMARY  

The Sales Manager is responsible for generating top line revenue to meet budget expectations. Make sales calls. Assist the Director of Sales, General Manager and Sales Team to develop and implement an effective Marketing Plan. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction. Meet individual and department goals and objectives with regard to occupancy, ADR and revenue. This position does have revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Make sales calls to new and existing customers. Establish and maintain close contact and good rapport with top and target accounts through a variety of methods. Assess their current and future needs.
• Cultivate lead sources. Network with fellow Sales Managers on leads. Network with prospects to uncover other decision makers.
• Share leads to other Company properties.
• Complete all administrative documentation in sales system in an accurate and timely manner. Maintain accurate contract files.
• Coordinate with Front Desk to fulfill commitments and any special Guest requests, VIP packages, promotions and show room keys.
• Develop and maintain rapport with competitor hotels, City Convention and Visitor’s Bureau, Chamber of Commerce, lead sources and Clients.
• Participate in community activities and Guest events.
• Participate in the development of a Marketing Plan, and perform all Sales tasks and goals as outlined in the Plan.
• Host morning Lobby Ambassador as directed.
• Prepare Sales figures and reports as directed.
• Qualify leads and prospects gained from cold calls, sales blitzes and other sources.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Responsible for receiving Direct Bill applications and passing them on to the DOS.
• Take, modify and cancel Guest reservations, noting any special requests.
• Review Hotelligence Report with DOS to increase corporate business and market share.
• Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Complete scheduled MOD shifts, as scheduled.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

 

• Four year college degree preferred, however any combination of education and training within hotel.
• Past hotel sales experience preferred.

 

PHYSICAL REQUIREMENTS

• Able to travel, work nights and weekends as needed.
• Ability to sit, stand or walk for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time).
• Ability to speak and hear on a phone within a shared work space.
• Able to drive a car in all weather conditions.
• Ability to lift or carry up to 30 pounds.

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

Sales Coordinator

REPORTS TO: Director of Sales  
DEPARTMENT: Sales & Marketing
EXEMPTION STATUS:  Non-Exempt
COMPENSATION: Hourly

POSITION SUMMARY  

The Sales Coordinator will play a pivotal role in supporting your hotel’s financial goals through supporting and learning the daily operations of the Sales and Marketing department.  As a member of the team, you will assist in selling guestrooms, catering services and banquet facilities as directed by the Director of Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Excellent written and verbal communication skills.
• Experience in client relations with superior guest service skills.
• Detail oriented and results driven.
• Energetic and highly motivated.
• Excellent follow-up and organizational skills.
• Ability to manage multiple tasks in a very fast-paced environment.
• Ability to set priorities, plan and organize information for clients.
• Ability to work under time constraints and deadlines.
• Proficient in computers.
• Participate as an active sales team member to benefit the overall sales department efforts/goals.
• Maintain a professional image at all times through appearance and dress.

EXPERIENCE AND/OR EDUCATION

 

PHYSICAL REQUIREMENTS

• Able to work a varied schedule including nights and weekends as the business dictates.
• Ability to stand for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to speak and hear on a phone within a shared work space.
• Must be able to handle stress; from Guests and Employees.
• Presents a professional appearance.
• Ability to lift or carry up to 50 pounds.

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

JOB DESCRIPTION:  GENERAL MANAGER

REPORTS TO:                       Vice President of Operations

DEPARTMENT:                    Administration & General

EXEMPTION STATUS:        Exempt

COMPENSATION:               Salary & Bonus Potential

LOCATION:                             Sedona

 

POSITION SUMMARY

The General Manager is responsible for the overall operation and success of  hotel. Provides strategic direction, leadership and tactical action to department heads. Develops a strong team of professional hoteliers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

Leadership

Ensure proper selection, training, motivation and counseling of all employees. Ensure professional, positive employee attitude and attentiveness. Institute RAR Hospitality’s 4 Pronged Approach across all departments.

 

 

Financial

 

Sales & Marketing, Revenue Management

 

Physical Plant

 

Other

 

To apply please email resume to hr@rarhospitality.com

JOB DESCRIPTION: HOUSE PERSON

REPORTS TO:   Housekeeping Supervisor     
DEPARTMENT:   Housekeeping
EXEMPTION STATUS:  Non-Exempt
COMPENSATION:  Hourly
LOCATION: Best Western Plus San Pedro Hotel & Suites

POSITION SUMMARY  

The Room Attendant will be responsible for ensuring 100% guest satisfaction by providing guests with a clean, welcoming, comfortable and safe room.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

PHYSICAL REQUIREMENTS

OTHER                                                                                            

 

To apply please email resume to gabriela.lanphere@rarhospitality.com

JOB DESCRIPTION: FOOD & BEVERAGE ATTENDANT

REPORTS TO:   General Manager     
DEPARTMENT:   Food & Beverage
EXEMPTION STATUS:  Non-Exempt
COMPENSATION:  Hourly
LOCATION: Best Western Plus San Pedro Hotel & Suites

POSITION SUMMARY  

This position is responsible for providing an exceptional guest experience in our reception area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

EXPERIENCE AND/OR EDUCATION

PHYSICAL REQUIREMENTS

OTHER                                                                                            

 

To apply please email resume to gabriela.lanphere@rarhospitality.com

JOB DESCRIPTION: HOUSE PERSON

REPORTS TO:   Housekeeping Supervisor     
DEPARTMENT:   Housekeeping
EXEMPTION STATUS:  Non Exempt
COMPENSATION:  Hourly
LOCATION: Keating Hotel - San Diego, CA

POSITION SUMMARY  

Responsible for assisting all Housekeeping personnel in the performance of cleaning rooms and public areas. Proactively do whatever necessary in accordance with Company policies and procedures, to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

• Assist Room Attendants in cleaning guest rooms including delivering linens to the rooms, removing linens from the floor, removing trash form rooms, lifting and moving heavy furniture, cleaning heavily soiled floors, carpets, furniture, equipment.
• Cleaning rooms, in entirety if needed.
• Wash all windows not accessible to Room Attendants.
• Help restock Room Attendant carts.
• Remove dirty linen from room attendant cleaning carts or designated areas and deliver to laundry.
• Complete all laundry duties including the washing, drying, pressing, and storage of linen
• Clean all public areas, as directed by supervisor.
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued master keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
• Follow emergency procedures, safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Properly use all chemicals and equipment as per manufacturer’s guidelines.

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of proper lifting and bending techniques
• Knowledge of proper use of cleaning tools, chemicals and procedures.
• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Know emergency procedures, safety precautions and safest work habits.

EXPERIENCE AND/OR EDUCATION

• Any combination of education and experience that provides the required knowledge, skill, and ability.
• Ideal candidate will have a minimum of one-year hospitality experience in housekeeping/house person position
• Prefer some previous understanding of the English language

PHYSICAL REQUIREMENTS

• Able to walk and stand during entire shift, minimum of five hours at once
• Ability to move at a fast pace
• Continually reaches, bends, lifts, carries, stoops and wipes during entire shift
• Able to lift 65 pounds
• Able to pull, push up to 100 pounds
• Able to work a varied schedule including holidays, weekends and nights as the business dictates

OTHER                                                                                                                    

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to Jowens@thekeating.com

JOB DESCRIPTION: FRONT OFFICE SUPERVISOR

REPORTS TO:   Front Office Manager
DEPARTMENT:   Front Office / Operations
EXEMPTION STATUS:  Non Exempt
COMPENSATION:  Hourly
LOCATION:  Hilton Garden Inn – Del Mar, CA

POSITION SUMMARY  

The Front Office Supervisor is responsible for the supervision of Front Office Staff when the Front Office Manager or General Manager is unavailable. Provide training to new employees and respond to guest requests. Promote an atmosphere that ensures pro-active, friendly and efficient services for our Guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

Supervise Front Office Department:
• Assign work and supervise front office team member performance in all Front Office procedures including, but not limited to; guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates, assignments and availability.
• Assist in the scheduling and assignment of daily work. Inform, train, and re-train team members.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Create and support a culture of exceptional guest services through example, coaching, and conducting departmental meetings.
• Assist in the monitoring, review, and analysis of SALT, TripAdvisor, and Guest Assistance.
• Ensure brand standard compliance in all aspects of front office operations and assist with brand Quality Assurance evaluations.
• Manage inventory and supply for front desk operations as well as pantries/suite shops.
• Ensure Front Office Employees follow proper cash/check/credit card/AR control procedures when FOM is unavailable.
• Enter all data, group data when the FOM is unavailable.
• Ensure Department complies with key control procedures.
• Assist with billing inquires, credit card retrievals, charge backs and no-show billings
• Ensure proper procedures are in place for guest safety deposit boxes.
• Promote a clean and organized workspace within the front office.
• Review Emergency Procedures Binder and ensure it is kept at the Front Desk
• Monitor, observe, and assist in evaluating team member performance.
• Exceed guest expectations
• Be the first point of contact for guests in resolving complaints if FOM is unavailable.
• Utilize Guests Request/Complaint Log to address and track performance deficiencies.
• Providing Sales Support by handling sales calls and property tours as needed.
• Be in proper uniform, name badge and follow appearance guidelines.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safe work habits.
• Carry out any reasonable request made by Management and Management Company.

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Excellent relationship building skills: ability to engage guests and employees
• Knowledgeable about your Property’s layout, facilities, services and the local area; including attractions and amenities so that you can answer questions from Guests.
• Excellent training skills
• Attention to detail
• Ethical
• Creative problem resolution skills
• Energetic
• Must operate with a sense of urgency
• Motivational: positive about your role, the plans for the Company and development of others
• Excellent verbal communication skills—able to positively coach, train and correct front desk agents, Service oriented,  actively looking for ways to help people

EXPERIENCE AND/OR EDUCATION

• Strong computer skills
• 6 months hotel front desk experience preferred
• Leadership ability

PHYSICAL REQUIREMENTS

• Able to work a varied schedule including nights and weekends as the business dictates
• Ability to stand for extended periods of time (maximum 5 hours at a time, 10 hours in total/day)
• Ability to work on a computer for extended of time (maximum 5 hours at a time, 10 hours in total/day)
• Ability to speak and hear on a phone within a shared work space
• Must be able to handle stress; from Guests and Employees
• Presents a professional appearance
• Ability to lift or carry up to 50 pounds.

OTHER                                                                                                                    

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Front Office Supervisors are intended to oversee the operations, safety, security, and service of the front office team, this does not include night audit team members or night audit operations. The night audit processes and team members are to be considered an extension of the accounting department and are managed by both the Front Office Manager and Accounting Department.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins.

 

To apply please email resume to ari.garcia@rarhospitality.com

JOB DESCRIPTION:  Corporate Accounting Manager

REPORTS TO:

Director of Accounting

DEPARTMENT:

Accounting & Finance

EXEMPTION STATUS:

Exempt

COMPENSATION:

Salary 

LOCATION:

RAR Corporate Office

 

POSITION SUMMARY  

Provide consistent leadership in the financial area of the Portfolio by supplying the department heads with guidance and training. This position is responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners’/investors’ assets. The Corporate Accounting Manager will ensure all accounting tasks are completed in a timely manner in accordance with RAR Hotel Management standards.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

 

EXPERIENCE AND/OR EDUCATION

 

PHYSICAL REQUIREMENTS

 

OTHER                                                                                                                    

 

To apply please email resume to Doug.Ficke@RARHospitality.com

Front Office Manger

REPORTS TO: General Manager
DEPARTMENT: Front Office/Operations
EXEMPTION STATUS:  Exempt
COMPENSATION: Salary & Bonus Potential

POSITION SUMMARY  

The Front Office Manager is responsible for all duties of the front office operation, including management of the front desk, manager on duty responsibilities, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy. Manages department budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

• Ensures that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensures guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
• Interviews, hires, coaches and develop team members
• Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable
• Sets goals, provides ongoing feedback, and rewards/recognizes team members
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
• Authorizes requests for personal time off, schedule changes, overtime, and expenditures
• Reviews guest comments and ensuring that problems are identified and corrected in a timely manner
• Maintains an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
• Monitors and maintains the front office systems and equipment to ensure their optimum performance
• Participates in preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel's standards
• Creates first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures
• Provides employees with the training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Possesses a clear understanding of guest service in a hotel environment and demonstrates leadership abilities
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Complete scheduled MOD shifts.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory and interpersonal skills
• Ability to work a varied schedule that may include evenings, nights, and weekends
• Strong computer systems skills including; reservations and reporting systems
• Strong financial acumen
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to work a flexible schedule.

EXPERIENCE AND/OR EDUCATION

• Minimum of two years front desk experience in a hotel property of similar size and quality
• Minimum of one year supervisory experience
• Proven leadership qualities

 

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time
• Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
• Good manual dexterity for the use of common office equipment
• Valid driver's license
• Able to sit, use a computer for extended periods
• Able to clearly communicate to employees, guests, vendors, Corporate Executives
• Able to work a flexible schedule including weekends, days and evenings as the business dictates

OTHER                                                   

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

To apply please email resume to HR@rarhospitality.com

JOB DESCRIPTION:  GENERAL MANAGER

REPORTS TO:                       Vice President of Operations

DEPARTMENT:                    Administration & General

EXEMPTION STATUS:        Exempt

COMPENSATION:               Salary & Bonus Potential

LOCATION:                           Best Western Plus San Pedro Hotel & Suites

 

POSITION SUMMARY

The General Manager is responsible for the overall operation and success of The Best Western Plus San Pedro Hotel & Suites. Provides strategic direction, leadership and tactical action to department heads. Develops a strong team of professional hoteliers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

Leadership

Ensure proper selection, training, motivation and counseling of all employees. Ensure professional, positive employee attitude and attentiveness. Institute RAR Hospitality’s 4 Pronged Approach across all departments.

 

 

Financial

 

Sales & Marketing, Revenue Management

 

Physical Plant

 

Other

 

To apply please email resume to hr@rarhospitality.com

JOB DESCRIPTION:  GENERAL MANAGER

REPORTS TO:                       Vice President of Operations

DEPARTMENT:                    Administration & General

EXEMPTION STATUS:        Exempt

COMPENSATION:               Salary & Bonus Potential

LOCATION:                             San Diego Confidential 

 

POSITION SUMMARY

The General Manager is responsible for the overall operation and success of the hotel. Provides strategic direction, leadership and tactical action to department heads. Develops a strong team of professional hoteliers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.   To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

 

Leadership

Ensure proper selection, training, motivation and counseling of all employees. Ensure professional, positive employee attitude and attentiveness. Institute RAR Hospitality’s 4 Pronged Approach across all departments.

 

 

Financial

 

Sales & Marketing, Revenue Management

 

Physical Plant

 

Other

 

To apply please email resume to hr@rarhospitlaity.com