ACCOUNTING MANGER

Position Summary

The Accounting Manager provides consistent leadership in the financial area of the hotel by supplying the department heads with guidance and training. This position is responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets. The Accounting Manager will ensure all accounting tasks are completed in a timely manner in accordance with RAR Hotel Management and Hotel standards.

Essential Duties & Responsibilities

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Supervise all accounting functions for the Hotel and outlets.
• Assist in preparing financial statements.
• Analyze and interpret financial results in order to assist and advise the General Manager, department heads and corporate team.
• Maintain balance sheet analysis on a monthly basis with full supporting detail.
• Prepare accurate forecasts on a monthly basis and cash flow statements on request.
• Prepare timely and accurate sales, use and occupancy tax returns as well as any other external reports or returns as deemed necessary.
• Ensure that all financial reports, budgets, forecasts, and other information required by the company are accurately compiled and submitted within the specified time limits, identifying variances, and making recommendations for improvements as appropriate.
• Ensure adequate controls are installed and maintained for the protection of the property's assets against loss or misappropriation.
• Successfully lead and perform an advisory or interpretive role.
• Coach department heads regarding their financial responsibilities and effective financial management techniques.
• Adhere to the highest ethical and business standards, and to the laws of the countries, states and cities in which the Company does business.
• Active daily in A/R and A/P.
• Provide support to the Regional Controller.
• Help meet reporting deadlines.
• Prepare correspondence, bills, statements, receipts, checks or other documents.
• Sort and file records.
• Answer telephones, conveys messages and run errands.
• Process day to day accounting paperwork.
• Utilize daily sound knowledge of Property Management Systems, Micros, business law, federal, state and local taxes.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to Supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Institutes Company’s 4 Pronged Approach across all departments.
• Complete scheduled MOD shifts.

Required Skills, Knowledge and Abilities

• Excellent communication skills including verbal, written, listening and probing skills.
• Computer: Strong proficiency and ability to use computer hardware and software (e.g., word processors, desktop publishing, excel, accounting software).
• Mathematical: Strong ability to interpret information in mathematical, written and diagram form, such as statistical reports, profit and loss statements, financial statements and credit regulations.
• Organization: Demonstrate ability to proactively prioritize needs, set priorities, and effectively manage resources and time. Demonstrate ability to work under time constraints and deadlines.
• Payroll Control and Scheduling: Work with department heads to determine appropriate staffing levels based on forecasted revenue and anticipated business and create staffing schedules which optimize the balance between desired profitability, customer demands and employee desires.
• Budget Management: Skill in developing and adhering to department budget.
• Performance Management, Supervisory: Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels. Must is flexible and adaptable to all situations.

Experience and/or Education

• Bachelor's Degree and any other combination of education and experience that provides the required knowledge, skills and abilities.
• Industry: Minimum 2 years practical accounting experience in the hospitality industry with strong knowledge of departmental and hotel operations.
• Ability to obtain any government required licenses or certificates.

Physical Requirements

• • Able to work a varied schedule including nights and weekends as needed.
  • Ability to sit for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
  • Ability to work on a computer for extended of time (maximum 5 hours at a time, 10 hours in total/day).
  • Ability to drive a car in a variety of traffic and weather conditions.
  • Ability to speak and hear on a phone within a shared work space.
  • Ability to lift or carry up to 30 pounds.
  • Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
  • Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
  • Able to work a varied schedule including holidays, weekends and nights as the business dictates.
  • Valid driver's license.
  • Able to clearly communicate to employees, Guests, vendors & Corporate Executives.

Other

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins.

To apply please email resume to [email protected]

SALES MANAGER

Position Summary

The Sales Manager is responsible for generating top line revenue to meet budget expectations. Make sales calls. Assist the Director of Sales, General Manager and Sales Team to develop and implement an effective Marketing Plan. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction. Meet individual and department goals and objectives with regard to occupancy, ADR and revenue. This position does have revenue goals.

Essential Duties & Responsibilities

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Make sales calls to new and existing customers. Establish and maintain close contact and good rapport with top and target accounts through a variety of methods. Assess their current and future needs.
• Cultivate lead sources. Network with fellow Sales Managers on leads. Network with prospects to uncover other decision makers.
• Share leads to other Company properties.
• Complete all administrative documentation in sales system in an accurate and timely manner. Maintain accurate contract files.
• Coordinate with Front Desk to fulfill commitments and any special Guest requests, VIP packages, promotions and show room keys.
• Develop and maintain rapport with competitor hotels, City Convention and Visitor’s Bureau, Chamber of Commerce, lead sources and Clients.
• Participate in community activities and Guest events.
• Participate in the development of a Marketing Plan, and perform all Sales tasks and goals as outlined in the Plan.
• Host morning Lobby Ambassador as directed.
• Prepare Sales figures and reports as directed.
• Qualify leads and prospects gained from cold calls, sales blitzes and other sources.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Responsible for receiving Direct Bill applications and passing them on to the DOS.
• Take, modify and cancel Guest reservations, noting any special requests.
• Review Hotelligence Report with DOS to increase corporate business and market share.
• Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Complete scheduled MOD shifts, as scheduled.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.

Required Skills, Knowledge and Abilities

• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Excellent communication skills including active listening and ability to probe for details that will close a sale.
• Knowledgeable about the industry, the area, and your hotel; ability to use this knowledge to close a sale.
• Strong ability to make the best possible deal for the hotel; can consider all elements: number of room nights, rate, “add-ons” etc.
• Energetic: loves to make sales calls and close deals.
• Motivational: positive about your hotel and company.
• Determined and flexible.
• Creative problem solver: “quick on your feet” able to respond to questions and concerns in a positive manner.
• Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Able to work a varied schedule including holidays, weekends and nights as the business dictates
• Good communication skills.
• Valid driver's license.
• Able to clearly communicate to employees, Guests, vendors & Corporate Executives.

Experience and/or Education

• Four year college degree preferred, however any combination of education and training within hotel.
• Past hotel sales experience preferred.

Physical Requirements

• Able to travel, work nights and weekends as needed.
• Ability to sit, stand or walk for extended periods of time (maximum 5 hours at a time, 10 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time).
• Ability to speak and hear on a phone within a shared work space.
• Able to drive a car in all weather conditions.
• Ability to lift or carry up to 30 pounds.

Other

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

To apply please email resume to [email protected]

FRONT OFFICE MANAGER

Position Summary

The Front Office Manager is responsible for all duties of the front office operation, including management of the front desk, manager on duty responsibilities, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy. Manages department budget.

Essential Duties & Responsibilities

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Ensures that the front desk team is checking Guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensures Guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Interviews, hires, coaches and develop team members.
• Evaluates team performance and takes appropriate corrective action as needed to hold team members accountable.
• Sets goals, provides ongoing feedback, and rewards/recognizes team members.
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Authorizes requests for personal time off, schedule changes, overtime, and expenditures.
• Reviews Guest comments and ensuring that problems are identified and corrected in a timely manner
• Maintains an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures.
• Monitors and maintains the front office systems and equipment to ensure their optimum performance.
• Participates in preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly.
• Ensures front desk handles billing and cash in accordance with hotel's standards.
• Creates first impression by supervising the door, bell stand, parking, concierge and front office areas.
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals.
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
• Ensures front office is in compliance with all hotel policy and procedures.
• Provides employees with the training needed to understand expectations and perform job responsibilities.
• Communicates performance expectations and provides employees with on-going feedback.
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving Guest problems, provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Possesses a clear understanding of Guest service in a hotel environment and demonstrates leadership abilities.
• Performs other duties required to provide the service brand behavior and genuine hospitality.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.
• Complete scheduled MOD shifts.

Required Skills, Knowledge and Abilities

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with Guests using a positive, clear speaking voice.
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
• Must have excellent supervisory and interpersonal skills.
• Ability to work a varied schedule that may include evenings, nights, and weekends.
• Strong computer systems skills including; reservations and reporting systems.
• Strong financial acumen.
• Excellent communication skills, ability to influence situations.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

Experience and/or Education

• Minimum of 2 years front desk experience in a hotel property of similar size and quality.
• Minimum of 1 year supervisory experience.
• Proven leadership qualities.

Physical Requirements

• Able to withstand the outside elements, cold and heat.
• Continually reaches, bends, lifts, carries, stoops and wipes during entire shift.
• Able to lift 45 pounds.
• Able to work a varied schedule including holidays, weekends and nights as the business dictates.
• Able to communicate to a wide variety of people, including guests, suite attendants, managers, front desk personnel.

Other

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

To apply please email resume to [email protected]

NIGHT AUDITOR

Position Summary

The Night Auditor serves as Night Manager of the property from 11 pm to 7 am. Responsible for the safety of Guests, employees and facilities. Complete end of day reporting requirements and distribute reports to Department managers as appropriate. Proactively handle the requests and transactions of the Guests. Proactively does whatever necessary, in accordance with Company policies and procedures, to ensure Guest Satisfaction.

Essential Duties & Responsibilities

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Answer the property phone system with the correct property greeting, transferring calls and taking messages when required.
• Efficiently check Guests in and out of the Property.
• Complete night audit.
• Post all valid charges to Guest accounts in an accurate and timely manner.
• Administer Guest safety deposit boxes.
• Replenish coffee and water stand.
• Clean the front and back office nightly.
• Complete all administrative documentation in an accurate and timely manner.
• Complete checklist tasks fully, and within shift.
• Follow proper key control procedure for issued keys.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Manage difficult/noisy Guests following company procedures; direct security to keep situations from getting out of hand.
• Maintain an inventory of special Guest request items (i.e., cribs or sports equipment) as directed by FOM.
• Maintain the Guest Request/Complaint Log/Work orders- take ownership of all issues.
• Make, modify and cancel Guest reservations, noting any special requests.
• Prepare registration cards for next day, noting special requests.
• File today’s departure registration cards.
• Proactively up sell and cross sell where possible.
• Read, initial and maintain communications Log.
• Run contingency reports.
• Responsible for running availability report.
• Responsible for balancing shift cash, check and credit transactions.
• Be in proper uniform, name badge and follow appearance guidelines at all times.
• Follow proper key control procedure for issued keys.
• Remain aware of any and all potential security problems and report them to your Supervisor and/or GM.
• Report any suspicious or unusual situations encountered while performing duties to Supervisor, GM or MOD.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.

Required Skills, Knowledge and Abilities

• • Good interpersonal skills.
  • Be knowledgeable about the local area, including attractions and amenities, so that you can answer questions from Guests.
  • Be knowledgeable about your Property’s layout, facilities and services so that you an answer questions from Guests.
  • Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
  • CORE COMPETENCIES: Sound judgment; must be able to handle loud, rude or intoxicated Guests
  • Must be able to interact with law enforcement and remain calm.

Experience and/or Education

• Accounting/administrative skills.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.
• 1 year experience in a similar size operation required.
• Hotel experience preferred.

Physical Requirements

• Ability to sit for extended periods of time (maximum 5 hours at a time, 8 hours in total/day).
• Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 8 hours in total/day).
• Ability to speak and hear on a phone within a shared work space.
• Be able to stay awake during overnight hours.
• Able to clearly communicate to employees, Guests, vendors & Corporate Executives.
• Able to work a flexible schedule including weekends, days and evenings as the business dictates.

Other

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

To apply please email resume to [email protected]

POSITION SUMMARY

The Housekeeping Supervisor is responsible for ensuring standards are upheld in the cleaning of all rooms and public areas. Provide hands on support of room attendants in cleaning rooms. Inspects all stay over and checked out rooms ensuring that they are cleaned and maintained to company standards. Proactively do whatever necessary, in accordance with Company policies and procedures, to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

_{EXPERIENCE AND/OR EDUCATION}

• High school diploma or general education degree (GED) preferred.
• Minimum of 2 years of experience in housekeeping preferred.
• Minimum of 6 months in a supervisory role preferred.
• Ideal candidate will have a minimum of 1 year hospitality experience in housekeeping.
• Bilingual a plus.

PHYSICAL REQUIREMENTS

• Continually reaches, bends, lifts, carries, stoops and wipes during entire shift
• Able to lift 45 pounds
• Able to work a varied schedule including holidays, weekends and nights as the business dictates
• Able to communicate to a wide variety of people, including guests, suite attendants, managers, front desk personnel

OTHER

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins.

To apply please email resume to [email protected]

POSITION SUMMARY

The Line Cook position is responsible for food preparation, delivery to guests and food storage meeting guest’s expectations following food safety standards. Maintain guest satisfaction and proactively do whatever necessary, in accordance with Company policies and procedures, to ensure this is met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job, however, does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily with or without reasonable accommodations.

• Aid Manager with menu planning, ordering and inventory.
• Prepare and cook food to meet guest expectations.
• Follow all Food & Beverage polices regarding storage and food handling.
• Maintain a clean kitchen at all times.
• Notify the Manager of any shortages and any problems such as food service preparation or delivery, or comments of Guests as to menu items.
• Practice the highest standards of cleanliness during food handling and preparation.
• Minimize leftovers at closing time.
• Properly use all chemicals and equipment per manufacturer’s guidelines.
• Upon completion of food service, assist in the clean-up of the area in accordance with standards and procedures.
• Be in proper uniform, name badge and follow appearance guidelines.
• Follow proper key control procedure for issued keys.
• Prep Food for Homewood Suites and Deli.
• Assist the deli and Homewood Suites if Needs.
• Follow emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Carry out any reasonable request by Management and Management Company.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

•• Strong food safety and handling skills.
• Excellent food preparation, cooking and plating skills.
• Ability to manage food costs through correct storage, ordering & usage.
• Know emergency procedures, Material Safety Data Sheet (MSDS), safety precautions and safest work habits.
• Eye for detail.
• Excellent food handling, cooking and safety skills.
• Be knowledgeable about your Property’s layout, facilities and services so that you can answer questions from Guests.
• Able to work a varied schedule including holidays, weekends and nights as the business dictates.

_{EXPERIENCE AND/OR EDUCATION}

• At least 3-years of experience in the food and beverage field
• Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred.
• Cooking knowledge.
• Experience in hotel/banquet kitchen preferred.

PHYSICAL REQUIREMENTS

• Able to walk and stand for five (5) hours at a time, total of ten (10) hours in total.
• Continually reaches, bends, lifts, carries, stoops and wipes during entire shift.
• Able to lift 45 pounds.
• Ability to work around knives, ovens, stoves, fire, wet/damp and hot areas, refrigeration/freezer units.
• Able to work a varied schedule including holidays, weekends and nights as the business dictates

OTHER

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with RAR rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel and Company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins.

To apply please email resume to [email protected]